Privacy Policy

Total Tech Solutions is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

1. Information We Collect

   We may collect the following types of information:

   • Name, phone number, email address
   • Service history and appointment data
   • SMS opt-in status and communication logs
   • Device or appliance details relevant to service
2. Website Usage and Information Handling

   By accessing or using the Total Tech Solutions website (https://totalts.com), you acknowledge and agree to the following:

   • Website Content: All content on our website is protected intellectual property and may not be reused without permission.
   • Cookies and Analytics: We may use cookies and analytics tools to improve user experience and monitor site performance.
   • Form Submissions: Information submitted through our website is securely transmitted and used only for service coordination or customer support.
   • Third-Party Links: We are not responsible for the privacy practices of external websites linked from our site.
   • Security Measures: We take reasonable steps to protect website data, but cannot guarantee absolute security.
3. How We Use Your Information

   We use your information to:

   • Schedule and coordinate services
   • Send SMS updates and reminders
   • Provide customer support and resolve issues
   • Improve service quality and operational efficiency
4. SMS Consent and Data Handling

   When you opt in to SMS communications:

   • You agree to receive recurring messages related to your service
   • Your mobile data is not shared with third parties
   • Messages may be stored and monitored for quality assurance
   • You may opt out at any time by replying STOP
   • You may request help by replying HELP
5. Data Security

   We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

6. Sharing of Information

   We do not sell or rent your personal information. We may share data with trusted service providers only when necessary to fulfill service requests or comply with legal obligations.

7. Children’s Privacy

   Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

   We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

9. Contact Us

   If you have any questions about this Privacy Policy, please contact us at: https://totalts.com/Account/Login?ReturnUrl=%2f#main_contact