Terms & Conditions

Welcome to Total Tech Solutions. These Terms & Conditions (“Terms”) govern your use of our website, services, and communications, including SMS messaging. By accessing or using our services, you agree to be bound by these Terms in full.

1. Scope of Services

   Total Tech Solutions provides repair, installation, and support services for electronics and home appliances. Our services may be accessed through our website, phone, SMS, or other communication channels.
   You agree to use our services solely for lawful purposes and in accordance with these Terms. Misuse, unauthorized access, or interference with our systems is strictly prohibited.

2. Website Usage and Information Handling

   By accessing or using the Total Tech Solutions website (https://totalts.com), you agree to the following additional terms:

   • Website Content: All text, graphics, logos, icons, and other content on our website are the intellectual property of Total Tech Solutions and may not be copied, reproduced, or distributed without written permission.
   • User Behavior: You agree not to use the website for any unlawful purpose or in a way that could damage, disable, or impair the site’s functionality or interfere with other users’ access.
   • Cookies and Analytics: Our website may use cookies and third-party analytics tools to enhance user experience, track performance, and improve our services. You may manage cookie preferences through your browser settings.
   • Form Submissions: Information submitted through contact forms, service requests, or account login pages is securely transmitted and used solely for the purpose of responding to your inquiry or fulfilling service requests.
   • Security: We implement reasonable security measures to protect website data, but we cannot guarantee absolute security of information transmitted online.
   • Third-Party Links: Our website may contain links to external sites. We are not responsible for the content or privacy practices of those third parties.
3. SMS Communications & Consent

   By providing your mobile number and opting in, you consent to receive recurring SMS messages from Total Tech Solutions for the following purposes:

   • Appointment scheduling and confirmations
   • Service updates and technician arrival notifications
   • Account-related alerts and customer support follow-ups
4. SMS Consent and Data Handling

   When you opt in to SMS communications:

   • You agree to receive recurring messages related to your service
   • Your mobile data is not shared with third parties
   • Messages may be stored and monitored for quality assurance
   • You may opt out at any time by replying STOP
   • You may request help by replying HELP

   Message frequency may vary depending on your service activity.
   Message and data rates may apply based on your mobile carrier plan.
   You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.
   Your mobile number and SMS consent will be used solely for service-related communications and will not be shared with third parties.

5. User Responsibilities

   You agree to provide accurate, current, and complete information when scheduling services or communicating with us. You are responsible for maintaining the confidentiality of any account credentials and for all activities under your account.

6. Intellectual Property

   All content, trademarks, logos, and materials on our website and in our communications are the exclusive property of Total Tech Solutions. You may not reproduce, distribute, or modify any content without prior written consent.

7. Limitation of Liability

   To the fullest extent permitted by law, Total Tech Solutions shall not be liable for:

   • Service delays or interruptions
   • SMS delivery failures due to carrier or network issues
   • Damages arising from unauthorized access or misuse of our services
8. Modifications to Terms

   We reserve the right to update or modify these Terms at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised Terms.

9. Governing Law

   These Terms are governed by the laws of the State of New Jersey. Any disputes shall be resolved exclusively in the courts located in Bergen County, NJ.

10. Contact Us

    If you have any questions about this Privacy Policy, please contact us at: https://totalts.com/Account/Login?ReturnUrl=%2f#main_contact